Privacy Policy

Garage Door Xperts website is owned by Garage Door Xperts inc., which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Garage Door Xperts, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Garage Door Xperts website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Garage Door Xperts, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via doug@garagedoorxperts.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to doug@garagedoorxperts.com.

Garage Door Xperts Inc. SMS Terms of Service

Effective Date: May 22, 2025

By opting into Garage Door Xperts Inc.’s SMS messaging program, you agree to these SMS Terms of Service (“SMS Terms”). These terms govern your participation in our SMS program and are in addition to our general Terms and Conditions (https://www.garagedoorxperts.com/terms-and-conditions) and Privacy Policy (https://www.garagedoorxperts.com/privacy-policy).

1. Program Description

By opting in, you agree to receive SMS/MMS messages from Garage Door Xperts Inc. to the mobile number you provide. Messages may include, but are not limited to, promotional offers (e.g., discounts on garage door services or installations), transactional updates (e.g., appointment confirmations, service reminders), and customer service communications. Your consent to receive these messages is not a condition of any purchase.

2. Opt-In Consent

By providing your mobile number and opting in (e.g., via a web form, mobile app, or texting a keyword to [Your Sending Number]), you expressly consent to receive automated marketing and non-marketing text messages from Garage Door Xperts Inc., including messages sent via an automatic telephone dialing system (ATDS) or artificial/prerecorded voice, where applicable.

3. Opt-Out Instructions

You may opt out at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to [Your Sending Number]. After texting one of these keywords, you will receive a one-time confirmation message, and no further messages will be sent unless you choose to opt in again. To rejoin, you may sign up as you did initially or text START or JOIN to [Your Sending Number].

4. Message Frequency

The frequency of messages may vary depending on your interactions with our program. We estimate sending up to 5 messages per month, though this may change based on your activity or our program updates. If we change the sending number or short code, we will notify you via SMS.

5. Message and Data Rates

Standard message and data rates may apply for any messages sent to or from you. Please consult your wireless carrier for details about your text messaging or data plan.

6. Help and Support

For assistance, text HELP to [Your Sending Number] or contact us at [Your Contact Email or Website URL/contact]. Our support team is available to answer questions about the SMS program.

7. Carrier Disclaimer

Garage Door Xperts Inc. is not responsible for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network and capabilities. Carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for any delays or failures in message delivery.

8. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy (https://www.garagedoorxperts.com/privacy-policy) to understand how we collect, use, store, and protect your personal information, including your mobile number. We do not share your opt-in data or consent status with third parties for their marketing purposes, except with service providers who assist in operating our SMS program.

9. Changes to These Terms

We reserve the right to update these SMS Terms at any time. Changes will be effective upon posting to our website (https://www.garagedoorxperts.com/sms-terms). Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

10. Dispute Resolution

Any disputes arising from these SMS Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). For claims under $15,000, you may choose document-based, telephone, or in-person arbitration, and we will cover all arbitration fees unless the claim is deemed frivolous. For claims exceeding $15,000, AAA rules will govern fee allocation.

11. Disclaimer of Warranties

Our SMS program is provided on an “as-is” basis. We do not guarantee uninterrupted or error-free service and are not liable for any damages resulting from your participation, except as required by applicable law.

Contact Us

For questions about these SMS Terms or our SMS program, please contact us at tos@garagedoorxperts.com .

Disclaimer: These SMS Terms of Service are provided for informational purposes only and do not constitute legal advice. Please consult with legal counsel to ensure compliance with all applicable laws and regulations.